Role Overview
Mercor is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs.
Key Responsibilities
- Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication
- Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations
- Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution)
- Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology
- Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI
Ideal Qualifications
- 3+ years of professional experience at a commercial bank, credit union, or retail banking institution
- Background in one or more areas such as:
- Branch operations and management
- Consumer or mortgage lending
- Deposit operations and treasury services
- Compliance, risk, or audit (BSA/AML, CRA, fair lending)
- Relationship management or private banking
- NMLS registration or banking certifications a plus
- Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks
- Clear written communication and attention to detail
Compensation Note
- Task Completion Pay: Competitive and based on task quality (~$1,150 – $1,450 per completed task, subject to change as the project evolves)
- Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate!
- Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.